Our Returns and Satisfaction Policy
Returns, Refunds & Complaints for Florist Petts Wood
At Florist Petts Wood, we deeply value the trust our customers place in us. As a dedicated local florist serving homes and businesses across Petts Wood, our number one priority is to deliver fresh, beautiful flowers and ensure a pleasant experience from start to finish. Our returns, refunds, and complaints procedures are designed with your satisfaction in mind—guided by our trusted Fresh Flowers Guarantee, especially for our friends and neighbours in Petts Wood.
Our Fresh Flowers Guarantee in Petts Wood
We guarantee that each and every bouquet leaves our studio at the peak of its freshness. We select only the best blooms, and every arrangement is crafted with care by our skilled florists in Petts Wood. If you believe your flowers do not meet our quality promise, please let us know—your satisfaction remains at the heart of everything we do.
Damaged-on-Arrival Policy
Occasionally, despite utmost care, flowers can sustain unseen damage during transit. Should your order arrive in Petts Wood with visible damage, or if any stems appear bruised, wilted, or unreliable, we kindly ask you to notify us as soon as possible. Ideally, please contact us within 24 hours of delivery with photographs, so we can review your concern promptly. We’ll assess the situation and always prioritise swift resolutions for our local Petts Wood customers.
Freshness Window
We promise every delivery from Florist Petts Wood will arrive fresh and beautiful. Our flowers are guaranteed to remain in excellent condition for a minimum of 5 days from the date of delivery, provided they are cared for according to our guidelines. If your flowers wilt or deteriorate significantly within this window despite correct care, please reach out with clear details and photographs. This allows us to uphold our fresh flowers guarantee for every household and business in Petts Wood.
Refund & Replacement Options
If an order falls short of our high standards for freshness or arrives damaged, our trusted Petts Wood team offers two solutions whenever a complaint is upheld:
- Replacement: We will swiftly arrange a complimentary replacement bouquet, delivered fresh to your specified address in Petts Wood or nearby areas.
- Refund: If a replacement is not suitable, we can process a full or partial refund, depending on the circumstances and the nature of your complaint.
We review each situation on a case-by-case basis to offer the ideal resolution and support our reputation as a reliable, local florist.
How to Make a Complaint
Your feedback is invaluable to us. If you are dissatisfied for any reason, or if you need to initiate a refund or replacement request, please contact us promptly. For the quickest service, provide your order details and clear photos of any issues. Our dedicated Petts Wood customer care team will listen carefully, investigate thoroughly, and respond with a solution as soon as possible. We aim to resolve all complaints within 48 hours during business days.
Your Local Petts Wood Florist – Trusted & Caring
Florist Petts Wood is more than just a flower shop—we’re a part of your local community. Reputation matters to us, and so does every order. We’re committed to ensuring fresh flowers for every customer, every time, and to making things right if something goes wrong. Thank you for choosing us to bring a touch of nature’s beauty to your home or business in Petts Wood.
