Welcome to Florist Petts Wood. We strive to provide quality floral arrangements and seamless online flower delivery services throughout Petts Wood and its surrounding areas. The following Terms & Conditions govern all orders and transactions made via our website for flower delivery. By placing an order with Florist Petts Wood, you agree to be bound by these terms. Please read them carefully before making a purchase.
Florist Petts Wood primarily serves customers located in Petts Wood and the immediate neighbouring localities. All delivery and service offerings outlined in these Terms & Conditions apply to customers both within Petts Wood and its surrounding areas.
To ensure an efficient and secure ordering process, steps have been implemented for placing online flower delivery orders with Florist Petts Wood:
Florist Petts Wood endeavour to ensure that all items displayed on our website are available. However, flowers and packaging may be subject to seasonal or regional availability. Where a particular flower or packaging component is unavailable, we reserve the right to substitute it with an item of similar value, style, and quality, ensuring the overall design and value of your order remain uncompromised. In such cases, we will always take care to maintain the spirit of your chosen arrangement.
All prices listed for our online flower arrangements and delivery services are in Pounds Sterling (£) and include VAT at the applicable rate unless otherwise stated. Delivery charges, where applicable, will be clearly indicated at checkout before you submit your order.
Florist Petts Wood accepts a variety of secure payment options suitable for UK e-commerce, including widely recognised debit and credit cards. Payment must be made in full at the time of placing your order. Orders cannot be processed or delivered without successful payment.
It is your responsibility to ensure all payment details provided are correct. Should your payment be declined for any reason, your order will not be progressed until an alternative payment method is provided and cleared.
Should you wish to cancel or amend an order for flower delivery in Petts Wood or surrounding areas, please contact us as soon as possible after placing your order. The following cancellation and amendment policies apply:
In the rare event that Florist Petts Wood must cancel your order due to unavailability of an item or any other unforeseen factor, we will contact you promptly to offer an alternative or issue a full refund.
Florist Petts Wood offers reliable delivery service to Petts Wood and neighbouring areas. We endeavour to deliver orders on the requested date; however, exact delivery times cannot be guaranteed.
Deliveries may be made to the recipient directly, a neighbour, or a safe place and, where applicable, acknowledgement of delivery (e.g., a photograph or confirmation) may be provided. If no one is available to accept the order, our delivery driver may leave the flowers in a secure location or attempt re-delivery, as per the delivery instructions provided. You are responsible for providing accurate delivery details to avoid failed or delayed deliveries.
Florist Petts Wood shall not be responsible for delivery failures caused by incorrect or incomplete information provided at the time of order.
If your flower delivery does not arrive on the specified day, or in the unfortunate event that your order arrives in an unsatisfactory condition, please notify us as soon as possible, ideally within 24 hours. For perishable goods such as flowers, prompt notification is essential so that we may resolve any issues efficiently.
Where a valid complaint regarding non-delivery, damaged, or incorrect items is received within the reasonable period, we may offer a replacement, refund, or other appropriate remedy, depending on the circumstances. We may require photographic evidence of damaged or incorrect goods to assist with our investigation and quality control.
Nothing in these Terms & Conditions shall exclude or limit Florist Petts Wood’s liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.
Subject to the foregoing, and to the extent permitted by law, Florist Petts Wood will not be liable to you or any third party for any loss of profit, loss of goodwill, or any indirect or consequential losses arising from the supply or delayed delivery of goods, or the use of our online flower delivery service in Petts Wood and surrounding areas.
Our total aggregate liability for any claim under these Terms & Conditions shall be limited to the price paid by you for the relevant product or service.
It is your responsibility to provide true, accurate, and complete information when placing an order. You are also required to check the details of your order confirmation, including recipient information and delivery address, and to contact us promptly if there are any discrepancies or errors.
Florist Petts Wood cannot accept responsibility for failed deliveries due to incorrect or incomplete delivery addresses, or where the recipient is unavailable and no alternative delivery instructions have been provided.
Your privacy is important to us. Florist Petts Wood collects and processes your personal data in accordance with applicable UK data protection laws and our internal privacy procedures. Information you provide when placing an order will only be used for purposes necessary to fulfil your order, process payments, and communicate with you in relation to your purchase. Further details are available in our separate privacy policy.
The content, images, and designs featured on Florist Petts Wood’s website are protected by copyright, trademarks, and/or other intellectual property rights. They may not be copied, reproduced, or distributed without express written permission from Florist Petts Wood.
Florist Petts Wood reserves the right to amend these Terms & Conditions at any time to reflect changes to our service, legal requirements, or other business factors. Updated terms will be posted on our website and will apply to all orders placed after the changes are published. We recommend reviewing these Terms & Conditions prior to each purchase.
These Terms & Conditions and any disputes or claims arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. By accessing and using the Florist Petts Wood website and services, you submit to the exclusive jurisdiction of the English courts.
For questions about these Terms & Conditions or for assistance with the online flower delivery service in Petts Wood and surrounding areas, please contact our customer service team using the details provided on our website. We aim to resolve queries promptly and to your satisfaction.
By using Florist Petts Wood’s website and placing an order for flower delivery, you confirm that you have read, understood, and accept these Terms & Conditions. If you do not accept these terms, please refrain from placing an order or using our service.
Note: These Terms & Conditions for online flower delivery apply to all Florist Petts Wood customers residing in Petts Wood as well as the immediate surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Petts Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Petts Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
